There is much being written about coaching as a management framework. There are steps and models, and what to do and what not to do’s out there. My feeling is that it all boils down to conversation. To coach one needs to be in conversation with another person. Not telling, not demanding, not scolding, not demeaning, but simply respectful and courteous conversation. Let’s not make this to complicated. Management is difficult enough as it is particularly if employee development is viewed as important as it should be.
I have read that 85% of managers are unwilling to discipline as they are uncomfortable with conflict. If they would default to having a conversation with someone, getting to know that persons life, issues, fears, concerns, and struggles, it would be so much easier to reach out a helping hand to assist rather than punish which seems to be the prevailing paradigm.
Learn the simple art of conversation and management will be more effective. People will be treated with respect and courtesy, and the enterprise will be far more effective and efficient in delivering the value to the customers.
Coach on and stay in conversation and have far more fun being a manager and leader.