The Dialogic Leader

Actively working together:

Management development through group learning workshops and self-study assignments


Home: welcome & introduction

Breakfast at Aravind

Let's talk: notices | discussion | feedback

Learner resourcesself-study learning assignments | learner resources

Instructor resources: facilitator guide  

Workshop 1 facilitator guide

Themes, concepts, issues, and skills

Themes:

-Contrast and compare diverse cultures
-Understanding through conversation
-Telling the (Sample Company) story
-Building team focus and enthusiasm
-Delivery of (Sample Company) vision and values

Issues:

-Integration of cultural understanding into daily management practice
-Building trusting relationships
-Honoring diversity
-Integration of (Sample Company) vision and values into everyday conversations
-Building team focus
-Building integrity into (Sample Company)

Concepts:

Conversation
Understanding
Diversity
Culture
Vision
History
Integrity
Focus
Mission, vision, values
Enthusiasm

Skills:

  1. Critically reflect on cross cultural issues
  2. Conduct cultural conversations
  3. Model cross cultural understanding
  4. Build team focus around (Sample Company) vision and values
  5. Conduct vision based conversations
  6. Model behavior based on (Sample Company) vision and values

Facilitator Training Guide

Materials Time

Process

 

 
Flipchart:


Markers


Masking tape


Handouts

 

Segment time:
15 minutes

Running time:
15 minutes

Introduction

Introduce the outcomes expected from self-study learning assignments one and two. Have outcomes pre-written on flipchart. Tape outcomes on wall for rest of session after they are introduced.

  • Discuss objectives for today's session.
  • Ask for learners objectives for today's session.
  • Have objectives pre-written on flipchart.
  • Capture learner objectives on flipchart as well and post both on wall for the rest of the session.

 


Flipchart


Markers


Masking tape


Paper


Pens


Handouts if needed

 

Segment time:
30 minutes

Running time:
45 minutes

 

Three step interview

Note to trainer: Review the three step interview strategy if needed before proceeding.

This process is designed to help learners tell their story and to hear other learners stories.

  • Break up into groups of four.
  • Within those groups, pair off and invest 10 minutes interviewing each other in the pairs based on the questions below. 
  • Each partner in the pair will present the partner interviewed to the other three people in the group.
  • Have each interviewee note the category below that they fall into.
Questions to ask include but are not limited to:
  1. Describe what you know about your cultural background.
  2. If you have multiple cultures in your background, explain what they are and how they are different.
  3. Do your backgrounds seem to conflict with or support each other? Explain how.
  4. How do your backgrounds support or conflict with your vision of who you are?
  5. What cultural heritage do you most identify with? Explain why?
Pre-write the questions on a flipchart or create a handout with questions for participants.

Capture the people that fall into the following categories on a flipchart to use in the next exercise.

  1. Native American (other) Background
  2. Native American (other) and European background
  3. European Background
  4. Other combinations

 


Flipchart


Markers


Masking tape

 

 

Segment time:
35 minutes

Running time:
1 hour 20 minutes

 

Jig saw

Note to trainer: Review the jig saw strategy if needed before proceeding.

Purpose of this exercise is to have managers teach each other about who they are. 

  • Have the group separate into the categories they selected during the Three Step Interview process. 
Those categories are:
  1. Native American (other) Background
  2. Native American (other) and European background
  3. European Background 
  4. Other combinations
  • Each group is going to meet separately and discuss what it means to be a member of that group. 
  • What is positive and what is challenging about membership in the group?
  • How do you relate? 
  • How do others relate to you?

These conversations are to last for 15 minutes.

  • When the conversations are done, each group will train the rest of the group about themselves.
  • The rest of the group will ask questions and explore stereotypes and reality and reflect on their own experiences. 

Each presentation is to last 5 minutes.

  • Capture key ideas that arise during the conversations on a flipchart and post after the exercise. 

 


Flipchart


Markers


Masking tape

 

 

Segment time:
30 minutes

Running time:
1 hours 50 minutes

 

Taba questions

Note to trainer: Review the taba strategy if needed before proceeding. 

The purpose of this exercise to to explore how personal experiences reflect the greater cultures within which we work and live. 

  • The following questions build off of the insights gained during the first two exercises.
  • Each question takes the group to higher level reflection as we facilitate this process.
  1. What did you see or observe about yourself and others during your interviews?
  2. How did it make you feel when others told their story to you? How did it feel to tell someone else's story? 
  3. Why do you think that people identify with a specific heritage? Or do not depending on the result of the Jig Saw.
  4. What can we say about the different cultural experiences we have heard about?
  5. Based on our discussions, how do we apply our understandings to our work experience?
  6. Do cultural backgrounds have the impact on peoples lives that you expected? Why?
Capture the major thoughts generated during this conversation on a flipchart and post after the experience.

 

 

Segment time:
15 minutes

Running time:
2 hours 05 minutes

 

Break

During the break, assess where you are in respect to the schedule. 

  • If the group is interactive and responsive and the session is running over, complete the exercise and then break.
  • Negotiate a shorter break if possible. 
  • If  the group is reserved and you end early, take the break when finished and then continue with the next exercise after the break. 

 

 

Segment time:
30 minutes

Running time:
2 hours 35 minutes

 

Story

Note to trainer: Review storytelling as a strategy if needed before proceeding.

The purpose of this experience is to have our group experience storytelling as the most basic form of human learning. 

Arrange the group into a circle, no tables and no obstructions.

We will invite an expert on tribal culture and history who will be telling us her/her story. 

He/she will cover the following topics but will not be limited to these topics:

  • His/her story
  • The history of the (your community) people
  • Explain  how the history and cultures of the (your community) create the events we experience on a daily basis. 


1 Flipchart sheet on each table


Cup of markers on each table


Masking tape


Café etiquette table cards


Pens or pencils

 

Segment time:
1 hours 15 minutes

Running time:
3 hours 50 minutes

 
Conversation cafeé

Note to trainer: Review in depth the the world café process well before proceeding. Room set up and conversation processes are critical to this powerful process.

This process demonstrates in a very real way the power of conversation within a social system. Through the café process, managers will experience what conversation can do within their work settings.

  • Make sure that the room is set up in the café style outlined in the manual. Use the small dining room tables.
  • Go over the ground rules and the process with the managers.
  • Introduce the question that will be the topic of conversation at this first café. A recommended question might be:
    • What impact does what we have learned have on us personally and as members of the (Sample Company) community?
  • Have each rotation between tables last 15 minutes. Allow 5 minutes between each rotation. Go three rounds and have the managers return to their original table on the third round.
  • After the third round, have each table put on the wall the results of their conversations. Allow 15 minutes for people to walk and reflect on the results before closing.
 



Flipchart


Markers


Masking tape

 


Segment time:
10 minutes

Running time:
4 hours

 

Closing 
  • Review objectives and outcomes and see if they were fulfilled. 
  • Introduce assignments for next two weeks and go over expectations. 
  • Direct to notices for updates, assignments, discussion for online conversation, and feedback.
  • Questions?