Does an e-mail substitute for a conversation?

This happens to be a major frustration of mine. Rather than a meaningful face to face or over the phone conversation, people launch a cryptic e-mail. And many times this e-mail is not respectful or considerate. I happen to be one of those odd people who will always return an e-mail or a voice mail and only on rare occasions do I flake out. However it has gotten to the point that I actually send people thank you e-mails or voice mails for actually responding to me. What has happened to courtesy in our relationships? Are we really so very busy that others are of no importance? What I of course would far rather see all too often is someone walk down the hall and talk with me directly. Far less misunderstandings etc. And we build relationships and we learn and we build trust and we actually save lots of time.

So here is John’s rule for communication. If it is only data or something that must be documented, or distance or time zones are an issue, then an e-mail will do. If it is at all important or urgent, at the very least launch a voice mail. But if distances or time zones are not an issue, stand up and go talk with the person.

So what are your pet peeves on communication and where does conversation play a role for you? Have great conversations this week.

John